A Located on the 5th and 11th floors.
Guests can use them free of charge.

A They are located in the vending machine corners on the 5th and 11th floors.
Free of charge for hotel guests.

A There is no installation.
Please purchase them at the convenience store on the 1st floor.

A Smoking is not permitted in the common areas of the hotel.
We have a smoking room on the 4th floor.

A There is no curfew.
However, the main entrance and the entrance on the parking lot side are locked from midnight to 6:00 am.
Please remember to bring your room key with you when you go out.

A Yes, feel free to use them.

A There is no communal bath facility on the premises.

A VOD stands for Video On Demand System. It offers about 100 channels of movies and other programs. There are programs such as foreign and Japanese movies. (Fast forward and rewind are also available.)

A Yes, wireless LAN (Wi-Fi standard) access is available in all guest rooms free of charge. Wireless LAN is also available in the lobby. Please note that we do not have rental computers available.

A Cleaning will be done between 10:00 and 14:00 during your stay. If you do not wish to have the room cleaned during your stay, please place a "No Cleaning Required" magnet on the door of your room.

A For public morals, crime prevention, and firefighting reasons, we do not allow non-guests to enter guest rooms or guest room floors. Please visit them in the lobby.

A Yes, we do.
Extra beds can be installed in the Moderate Triple (up to 3 beds) and Junior Suite Force (up to 4 beds).

A One child of elementary school age or younger per bed is free of charge.
It depends on the room type. Please contact the hotel for details.

A We regret to inform you that animals other than assistance dogs (guide dogs, hearing dogs, service dogs, etc.) are not allowed.

A Yes, we do. Installation is available in the following room types.
Moderate Twin Room
Junior Suite Room
Junior suite family room

Please contact the hotel directly in advance as there is a limit to the number of cribs available.
(For safety reasons, cribs are only available for children under 1 year of age.)

A It depends on the availability for that day. Please contact the front desk for assistance.

A We do accept room requests, but please note that we may not be able to provide the requested room depending on the availability for that day.

A If you wish to smoke indoors, please reserve a smoking room.

A Generally, check-in time is 14:00 and check-out time is 11:00. Check-in time may vary depending on the plan you have reserved.

A Early check-in before the normal check-in time (14:00) may not be available depending on the availability of the previous day or the day of the check-in. Please contact the hotel for details. If you wish to check in before 11:00 a.m., please make an additional overnight reservation from the day before.

A If you are more than 2 hours late without informing us of your scheduled check-in time, we may cancel your reservation. If you are going to be more than 2 hours late, please be sure to contact the hotel in advance. For security reasons, the hotel's automatic entrance door is locked at night (24:00 to 6:00 the next day). Please use the interphone at the entrance.

A The following items are available for rent.
A selection of pillows (available at the front desk)
Sewing set
Nail clippers
Thermometers
Thermometer
Humidifier
Iron
Cribs
Blankets
Wine and champagne glasses
Wine openers
Wine coolers
Bath chairs and tubs
Hair irons
Desk lamps
DVD and Blu-ray players
HDMI cables
Wireless Charger (for Smartwatches)
Please note that the number of loaned items is limited.

A Yes, we accept at the front desk. (Max. A3 size: B&W=JPY10 per sheet including tax, Color=JPY50 per sheet including tax)

A Yes, we provide fax services at the front desk. (Charges vary depending on the number of pages and the destination.)

A Yes, we do provide a cleaning service. If you drop off your items at the front desk by 9:00 AM, we will return them to you after 7:00 PM on the same day. (Please note that cleaning services are not available on Sundays, holidays, and during the year-end and New Year holidays.)

A We do not provide room service.

A Yes, we accept luggage at the front desk.
*Please note that we do not accept special requests for time-sensitive or cool delivery services.

A Yes, we can store luggage for you on the check-in and check-out days. However, we cannot accept items without reservations, cash, valuables, medications, confidential documents, fragile items, hazardous materials, or items that require temperature or humidity control.

A Please send your luggage to the hotel. We will keep it for you until the check-in day after verifying the reservation information and receipt.
However, we cannot accept cash, valuables, medications, confidential documents, fragile items, hazardous materials, items that require temperature or humidity control, cash on delivery, or items with payment upon receipt.
*Please make sure to clearly indicate the guest's name (in English) and the check-in date on the receipt.
*As the storage space is limited, there may be cases where we cannot accept your luggage.
*If the reservation name is not written on the receipt or cannot be matched with the reservation information, we may not be able to accept the luggage.


3-7-25, Chuo, Aoba-ku, Sendai-shi, Miyagi 980-0021, Japan
Daiwa Roynet Hotel Sendai Nishiguchi PREMIER
Attention: Front Desk

If you have any questions, please contact the hotel.

A Please use the security box in your room.

A The automatic settlement machine supports currency exchange.
*Please note that both the front desk and the automatic settlement machine do not handle foreign currency exchange.

A Of course, once we confirmed your reservation.

A Room upgrades are possible but not free. Please contact front desk for more details. 

A Please show us your passport and reservation number.

A We accept airport courier service. It usually takes 2-3 days for delivery, so please bring it to the front desk as early as possible.

A We accept VISA / JCB / American Express / Diner's Club / UC / DC / NICOS / UFJ Card / Master Card / Rakuten Card.

A Please pay in person or by bank transfer prior to the check-in date. You can also use credit card payment on our official reservation website. Please contact us in advance if you wish to pay in person or by bank transfer. Please note that you will be responsible for all bank transfer fees.

A The receipt can be issued in the company name.
For guests who make payment directly at the front desk during check-in, we kindly request payment at the automatic settlement machine, and the receipt (receipt type) will be issued from the automatic settlement machine. Additionally, handwritten receipts (manually issued) are also available.

A Except for accommodation set plans booked in advance, we regret to inform you that we cannot combine various charges incurred for purchases, additions, or services utilized at the hotel with room charges.
Therefore, we are unable to issue a receipt as "accommodation fees." We appreciate your understanding in advance.

A If you choose prepayment by credit card at the time of reservation, please issue the receipt online by yourself. We kindly ask you to issue the receipt online, as we are unable to provide it at the hotel.

A UnionPay cards can be used for settlement during check-in and check-out.
Settlement with UnionPay cards is accepted at the front counter (not available at the automatic settlement machine).
However, please note that UnionPay cards cannot be used for facilities within the hotel. We appreciate your understanding.

A No.

A No, it is not available.

A Within about a 15-minute walk from the hotel, there are the Miyagi Prefectural Office, Sendai City Hall, and Aoba Ward Office around Koutoudai Park.
Additionally, the Sendai High Court is also located within a 15-minute walk from the hotel.

A We apologize, but unfortunately, we do not accept waiting lists for cancellations.