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FAQ

QDoes you hotel have a public bath?

A No.

QIs it possible to rent a car?

A Our hotel does not provide rental car services. To find one, please ask the front desk.

QCan I smoke in the room? Can I smoke electronic cigarettes?

A If you would like to smoke in the room, please book a smoking room.

QIs there Wi-Fi in the hotel?

A Yes, and it's free. For password, please contact the front desk.

QDoes your hotel provide houskeeping daily?

A Yes.

QCan I invite a guest into my room?

A Please meet with your guest at the public area of the hotel.

QDo I have to pay extra for my child?

A Children under 12y.o can stay for free when sharing bed with their parents (amenities and breakfast are not included).

QWhat is Check-In and Check-Out time?

A Check in time is 2pm. Check out time is 11am.

QCan I request an early Check-In

A Earlier check-in is possible starting 12pm and costs extra one thousand yen per each hour.
Please understand that this may be subject to availability on your check-in date.

QCan I request a late check-out?

A Late check out is possible but is a subject to availability on your check out date. The latest check out time is 2pm.

QDoes your hotel allow pets?

A Unfortunaltely, no. (Sight challenged customers can stay with their service animals)

QDoes your hotel provide houskeeping daily?

A Yes.

QIf i extend my stay, can I stay in the same room?

A Depends on the room availability of that day. Please contact the front desk.

QCan I make room requests?

A We accept room requests but may not be able to provide you with desired room depending on the room availabilitu of that day.

QCan I store my luggage at hotel before check in or after check out?

A We can keep your luggage at the front desk on the day of your check in and the day of your check out.

QI have another reservation at your hotel. Can I store my luggage until my next check in?

A Of course, once we confirmed your reservation.

QCan I check in later than the check in time I stated?

A If you are going to be later that your stated check in time please inform the hotel.
Due to security reasons the doors to the hotel are locked at night. In case of late arrival please use an interphone next to the door to contact front desk.

QCan I ask for a free upgrade?

A Room upgrades are possible but not free. Please contact front desk for more details. 

QWhat do you need to check in to the hotel?

A Please show us your passport and reservation number.

QCan I invite a guest into my room?

A Please meet with your guest at the public area of the hotel.

QCan I smoke in the room? Can I smoke electronic cigarettes?

A If you would like to smoke in the room, please book a smoking room.

QDo I have to pay extra for my child?

A Children under 12y.o can stay for free when sharing bed with their parents (amenities and breakfast are not included).

QDoes your hotel have a shuttle bus service?

A No, but our front desk can help you to find one.

QIs there Wi-Fi in the hotel?

A Yes, and it's free. For password, please contact the front desk.

QCan I make a copy or send a FAX from your hotel?

A Yes, at the front desk.
It would be 10JPY for black&white page or 50JPY for a colored one. 

QCan I ship my luggage to your hotel?

A Yes, we can keep youe belongings at the front desk.
When shipping, please write your reservation name and check in date.
Please note, that we cannot keep luggages that require temperature control.

QCan you keep food or drinks?

A Yes, as long it does not require temperature control.

QCan I send a parcel to your hotel by cash on delivery?

A No. Please pay for delivery in advance.

QCan I send a parcel from the hotel?

A Yes, but only domestically.

QCan you ship internationally?

A No. Only domestically.

QCan I exchange currency at your hotel?

A No. Please ask front desk for closest exchange offices.

QCan I borrow an iron?

A Yes. Please contact the front desk.

QCan I make a phonecall from my room? Can I call overseas?

A Yes, but you will be charged for each outcoming phonecall.

QDo you have an adapter or converter?

A Yes, at the front desk. 

QCan I send my luggage to the airport?

A Yes. Please bring your luggage to the front desk in andance since it usually takes two to three daive for it to be delivered.

QAre amenities in the room are free of charce?

A Yes, feel free to use them.

QAt the hotel, can I pay with a credit card? What kinds of credit card can I use?

A We accept VISA, MasterCard, JCB, American Express, Diners and Union Pay.

QCan I pay with a QR code (AliPay, WECHAT PAY or KAKAOPAY)?

A No.

QCan youissue a receipt for my stay?

A Yes, but only for the payments made directly at the front desk.

QHow do I become a member?

A Please inquire to the front desk.

QDo I have to pay to become a member?

A No, it's totally free.

QWhat are the benefits of becoming a member?

A To find out about Roynet Club benefits, please stop by the front desk.

QHow long are Roynet points valid for?

A Points a valid for two years since the last stay.

QHow can I use my Roynet Points?

A Points can be used at the front desk when you pay the room charge.

QI lost my membership card. What should I do?

A Please inform the hotel for the new card.

QWhat is Roynet Club Members?

A It's a point collecting system that can be used at any Daiwa Roynet hotel.

QWhat's the hotel's cancellation fee policy?

A (Reservations made for 1 to 14 people)
Cancellation on the previous day: 20% of room charge.
Cancellation on the day: 80% of room charge.
No-show: 100% of room charge.

QCan I exchange currency at your hotel?

A No. Please ask front desk for closest exchange offices.

QI forgot something in the room. What should I do?

A Please contact our hotel.TEL.096-319-1050

QCan you make a restaurant reservation for me?

A Yes, but only for the period of your stay at out hotel.

QWhat is check-in time?

A You can check in any time after 2 pm. In case of you arriving late please let the hotel know your arrival time in advance.

QWhat's the hotel's cancellation fee policy?

A (Reservations made for 1 to 14 people)
Cancellation on the previous day: 20% of room charge.
Cancellation on the day: 80% of room charge.
No-show: 100% of room charge.

(Reservations made for 15 or more people)
Cancellation 9 days prior to check in day: 10% of room charge.
Cancellation on the previous day: 20% of room charge.
Cancellation on the day: 80% of room charge.
No-show: 100% of room charge.